The "CompassionConcierge” is an automated AI Assistant that compassionately answers questions about grief, loss, and mourning 24/7, plus performs mundane tasks allowing your team to focus on what they do best, caring for more families.
Your CompassionConcierge enhances customer communication, delivers empathetic and accurate responses, and provides discreet grief support, ensuring that the sensitive, personal nature of funeral services is preserved.
This AI-powered chatbot is available around the clock to provide empathetic responses and support to families, ensuring they feel heard even outside business hours.
Answer FAQs After Hours
Your sensitive, empathetic CompassionConcierge can answer FAQs after hours, provide immediate emotional reassurance, and maintain high client satisfaction, preserving human interactions for deeper, more meaningful engagements.
Replies during difficult emotional moments
Empathetic language modeling, FAQ responses, immediate compassionate replies during difficult emotional moments, linking clients seamlessly to grief resources and support videos.
When you aren’t available 24/7
Your CompassionConcierge can be turned off and on, based on your preferred schedule, then answer texts, phone calls and reply to social media posts, giving immediate responses when you aren’t available 24/7.
There in immediate need
Your CompassionConcierge can also notify a human by text and a phone call when there is an immediate need like a death call in the middle of the night.
Nothing slips through the cracks.
All communication is recorded into a Client Conversation string, so each client’s complete chat history is all in one place, be it from a text, an email, a social media comment, to a phone message, so nothing slips through the cracks.
Customer Service
Instant responses to common questions and smart routing for complex inquiries or service requests.
Compassionate Conversations
Thoughtful responses to your customers, trained in the tone and voice that best represents your business.
24/7 Availability
This AI Employee offers continuous support without downtime or sick days. Allow your customers to reach out to ask questions when it is convenient for them.
Text Messaging
Dispatches text messages with relevant information and follow-ups, including asking for a Google or Facebook Review after services are completed.
Phone Support
Professional call handling that makes every caller feel valued and gets them the help they need.
Appointment Setting
Avoid wasting time going back and forth, giving families the peace of mind that they will be taken care of in a timely manner. Plus reminders will be sent to customers and staff by email and text, so everyone is on the same page.
Real Results from Funeral Professionals Like You
Chris Miller, owner of Thomas Miller Mortuary & Crematory
“What Mary has done for me has been amazing! Working with Mary is a game-changer, she makes unique and creative consumer content so my organic search has gone up almost double. Plus her FuneralCRM has made us more efficient, so we can spend quality time with our families. — Chris M, Owner
Keysha Licea, GM at Thomas Miller Mortuary & Crematory
“Mary Barnett, our Fractional CMO, is a talented individual with amazing ideas. I enjoy working with her because she has the ability to transform a vision into reality. Her work speaks for itself.” — Keysha L, General Manager
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